MN
MARIA N
1 reviews | Active since Feb 2013
04 Aug 2020, 10:37
Same query
I changed the debit order date on the 31.06 .20 it did not go through and they took it on the 25.07.2020 and on the 31.07.20 it did not go through again..HOW MANY TIMES MUST I CALL TO FIX SAME THING ON THE 04.08 I CALLED THE THE PERSON WHO WAS ASSISTING ME FORCE ME THAT IT WHEN THROUH AND THEY DID NOT RECEIVED THE MONEY BUT I CHECKED MY STATEMENT THERE WAS FUND INTO MY ACCOUNT AND IT DID NOT GO THOUGH THE CONSULTANT DROPPED THE CALL WHILE I WAS SPEAK SHE IS UNPROFESSIONAL AND HAS lies
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Absa's replyOfficial
04 Aug 2020, 14:10Dear MARIA SETSHEGO Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply04 Aug 2020, 14:10
Official
Dear MARIA SETSHEGO Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,