CB
Chris B

1 reviews | Active since May 2010

29 Jan 2024, 14:20

same old constant problem

Why are i am not getting verification code on my phone. This i a constant problem from Absa. Is Absa becomming a next Eskom, SAA, Post office, SA Railroad?

0
Replies (4)
Absa
Absa's reply29 Jan 2024, 19:27
Official
 Dear Chris, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards,  Basani Hlungwane Absa Bank Ltd 

Best regards,

Absa
Absa's reply29 Jan 2024, 19:28
Official
Dear Mr Boshoff, We refer to the below and understand that you are struggling with your online banking where you are not receiving the OTP. Kindly confirm the most convenient time that the Specialist can make contact with you to assist resolve the challenge you are experiencing.

Best regards,

Absa
Absa's reply31 Jan 2024, 09:59
Official
Dear Mr Boshoff,
 
We trust you are doing well. Kindly note that our Digital Specialist has been trying to get hold of you since yesterday on your cellphone number *** but there was no success. Our office also tried making contact with you on the same contact number but there was no success. We understand that you may be occupied at the moment and kindly request you to please advise us of the most appropriate time to make contact with you. Alternatively, provide us with an alternative contact number where we can reach you. Looking forward to hearing from you soon.

Best regards,

Absa
Absa's reply31 Jan 2024, 17:21
Official
Dear Chris Boshoff, We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Looking forward to hearing from you soon.
 

Best regards,