Same Old Absa

For a bank that is trying to rei-nvent itself Absa is failing dismally. New brand image same old mediocre service. I called Absa's call center regarding my Banking App. A lady by the name of Felicia answers the call. I explain my problem only to be put on hold for the next 9 minutes. I eventually dropped the call. In the fast paced world we are living in being put on hold of for such a long time by service oriented business is unacceptable. Absa's new image seemingly has not translated to better service. A more efficient and agile Absa is only a dream for Absa clients. I envy FNB clients.