SAME BAD SERVICES

Last year I received a notification when I logged into my online banking that I must send an e-mail with my FICA documentation to [Email Removed] Which I did on 02/11/2015 and I received a reply: Mailbox full. As I know that ABSA does not respond to any queries they receive on e-mail I sent them a message on Facebook. They rep**** that I must use [Email Removed] And I resent the e-mail on 02/11/2015. Since I did not receive confirmation that my documentation was in order, I sent my query to [Email Removed] and [Email Removed] on 12/11/2015. I was not surprised not to hear from ABSA. On 18/11/2015 I eventually phoned the FICA department on ***and spoke to a lady (I have her name) and she confirmed that my FICA documentation was in order and was updated on 12/11/2015. So I received a phone on 02/02/2016 to say that my FICA documentation was received but is still outstanding. ABSA, you either have it or they don't, it can't be both. Why does ABSA make the e-mail facilities available if they don't use it. Three e-mail addresses! You don't even try to improve your service. What happens if ABSA now freezes my account? And I'm still waiting for call.