MM
Mbongo M

1 reviews | Active since Nov 2013

23 Jul 2020, 13:22

Salaries not processed, and ABSA knows but does not communicate

Everyone who banks with ABSA know by now the issues and inconvenience that we have all been experiencing will all the banking channels now working. Over and above, with all the monies in all the accounts disappearing and showing balances of zero. These have since been reinstated, but still no acknowledgment from ABSA that people’s salaries (and payment in general) that were supposed to be processed midnight never came through, up until this point. Even though monies in our other accounts have been restored, debit orders run off our salary accounts. ABSA have the audacity to send us notifications that we must fund our account for debit orders to be honoured. What ****es me off the most is that they’ve known about payment’s not coming through for hours, with debit orders and purchase declining left, right and no statement has been issues about this to inform customers of what is going on. Every time some logs the same complaint, they are told to provide details for ABSA to investigate. BS!!! When the debit orders are returned unpaid, we have to do a run around again to provide the very same ABSA with “proof” for them not to reverse changers, which will still leave the “Unpaid Debit Order” transaction in your statement. You know very well that people’s salaries do not reflect still in our accounts, and you know very well that the issue is with ABSA. On Facebook and Twitter replies you keep skipping this particular question / complaint from people. Where is my money!!!

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Replies (2)
MM
Mbongo M's update23 Jul 2020, 14:27
Reviewer Update
So please stop with these nonsense excuses. My phones are right here next to me, and with no missed calls
MM
Mbongo M's update23 Jul 2020, 14:59
Reviewer Update
Thank you. Now my money came through. But you still have to publicity acknowledged your mess because a lot of people were embarrassed throughout the day, whilst you were blatantly refusing to take responsibility.