1 reviews | Active since Jun 2015
SAIS I WAS APPROVED BUT ACTUALLY WASN'T!
On Monday i app**** for a credit card limit increase of R 15000 on my online banking. It gave me a message saying that i was provisionally approved. I then phoned the bank just to make sure that it was received, as i needed it for a deposit on a property. After holding the line for exactly 48 minutes, a lady answered and said that the application is underway and to speed it up i need to send copies of my 3 latest payslips, which i immediately did.<br> She then told me that it takes 24 hours before i get a notification and i told her the amount i app**** for etc. Today, i received a message saying that my limit increase has been approved. I logged on to my bank, to see that they only deposited R 716.44??? I phoned back, stayed on the line again for 57 minutes! She then said to me that they only deposit the amount i qualified for???? BUT THEN WHY TELL ME WHAT I'VE APP**** FOR HAS BEEN APPROVED?? There was NO communication to me saying that they will deposit that amount only, OR EVEN HAD MY PERMISSION TO DO SO??? If i wanted R716.44 i would've app**** for that!! IF SOMEONE DOES NOT QUALIFY FOR WHAT THEY HAVE APP****, HOW CAN YOU SAY THEY'VE BEEN APPROVED??? I am VERY upset about this!!
Dear Customer
Thank you for bringing this matter to our attention.
Kindly be advised that you may contact the Credit Card Complaints Management Centre on Tel: *** for assistance.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention.
Kindly be advised that you may contact the Credit Card Complaints Management Centre on Tel: *** for assistance.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
