1 reviews | Active since Feb 2014
<p>PLEASE READ BEFORE YOU READ ON: https://hellopeter.com/virgin-money-south-africa/reviews/payments-not-possible-on-new-internet-banking-interface-***</p> <p>It is the 3rd of June - they have done absolutely nothing about my problem. I have phoned, I have moaned, I have even written e-mails including to the UK - NOTHING except the following from talk to us:</p> <p>"Hi There Mr Clifford,</p> <p>Wow what can I say – I am so sorry to hear of your dramas and frustrations in relation to your Virgin account.</p> <p>This is certainly not the way that we operate, I have escalated your email to our team and advised them to urgently sort out and help you. They have been instructed to assist you as a matter of extreme urgency.</p> <p>Please keep me posted on the progress."</p> <p> </p> <p>What progress do you want an update on???? - I still can’t login - this started as "I can’t make payments"???? ZERO PROGRESS!!!</p> <p>This IS certainly the way you operate - and people need to know this </p> <p>Do they understand the definition of EXTREME URGENCY???</p> <p>I am not going to bother anymore - I'm not going to let you upset me anymore – I am not going to the Bank Ombudsman. I am going to simply close my account - there are many other alternatives out there.</p> <p> </p> <p>VIRGIN MONEY stinks - to anybody who is considering to open an account with these clowns - Don't say I did not warn you. </p> <p>I am going to badmouth you with everybody I know and I am keeping all the communication wrt this issue. </p> <p> </p> <p>DONT RESPOND - DONT CALL ME - I AM DONE!</p>
Thank you for getting in touch with us.
The matter is escalated to our System Department as a matter of urgency.
We will ensure that you are kept informed of further developments. Please accept our apologies for any inconvenience caused.
Regards,
The Virgin Money Team
Best regards,
Thank you for getting in touch with us.
The matter is escalated to our System Department as a matter of urgency.
We will ensure that you are kept informed of further developments. Please accept our apologies for any inconvenience caused.
Regards,
The Virgin Money Team
Best regards,
Your systems are still offline - How you retain customers are beyond my understanding???
Your systems are still offline - How you retain customers are beyond my understanding???
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