ZS
Zaamie S

1 reviews | Active since Oct 2022

24 Dec 2024, 17:05

SAFPS listing to be cleared from Experian Credit Report

Absa is probably the worst bank out of all the South African banks out there. High fees, inefficient customer care agents, pathetic customer service, ridiculous fees and pure outright disgrace. Absa listed me wrongfully on the SAFPS and then after exposing them, I was sent a victim letter from SAFPS afterwards and Absa ***** team also removed the listing on their end. The problem here is this doesn't fix my problem, my name is still flagged on the credit Bureaus namely Experian and as my ID is being listed under ***** investigation when I apply for credit. After Absa admitted they were wrong I'm now being held hostage as everytime I apply for credit I need to show a victim letter to my creditors. This is time consuming as I have to manually apply in branches for credit and additional checks needed to be done. I'm reaching out here once more and requesting Absa to request the full ***** alert to be removed from my Experian report and all other credit Bureaus as a victim letter does not really help me in anyway as no ***** was committed. The listing must be removed immediately please send this request to all Bureaus as your injustices is now messing with my livelihood.

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Replies (8)
ZS
Zaamie S's update24 Dec 2024, 17:11
Reviewer Update
Please note SAFPS has advised me that the victim listing shouldn't be removed as thay would affect me negatively. My request here to remove the listing which is flagged on Experian
Absa
Absa's reply27 Dec 2024, 09:52
Official
Dear Zaamie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe
ZS
Zaamie S's update01 Jan 2025, 12:07
Reviewer Update
Still waitng on feedback the flag is still showing on credit Bureaus. The Ngative listing must be instructed and sent to SAPFS to have it removed
Absa
Absa's reply02 Jan 2025, 09:25
Official
Dear Zaamie Regarding complaint number C-***9.

As per your call to me a short while ago, I will advise the ***** team of the urgency. Kind regards,Group Customer CareVanessa Crowe
ZS
Zaamie S's update07 Jan 2025, 15:05
Reviewer Update
Hi

Thanks for updating me Vanessa however deadlines keepsobing further everyday with no resolution. I followed up with SAFPS and Absa had sent no repsonse to them. The ***** alert still shows on my credit report on Experian.

I need this resolved as it is severely impacting me negatively. I need answers not updates.
Absa
Absa's reply08 Jan 2025, 08:35
Official
 Dear Zaamie Regarding complaint number C-***9.

Thank you for taking my call yesterday to discuss the matter further. Kind regards,Group Customer CareVanessa Crowe 
ZS
Zaamie S's update08 Jan 2025, 13:52
Reviewer Update
Hi.

Thank you for the call as well. Please keep me updated on progress as I would like to have this resolved

Nizaam
Absa
Absa's reply09 Jan 2025, 09:07
Official
Dear Zaamie Regarding complaint number C-***9.

It is a pleasure. Kind regards,Group Customer CareVanessa Crowe