Sad service... With an attitude.

So I called ABSA today to find out if their RMS will accept my expired Debi-check only to be told by the consultant that ABSA doesn't deal with RMS.

I mentioned to her that all banks uses RMS as I work for a bank only to be told "we're not your bank..."

I then proceeded to educate her and was told she was not trained on RMS (REGISTERED MANDATE SERVICE) and that I don't seem to understand her... And she was going to put me through to her manager.

And then the call cut...

ABSA, please train your staff and teach them some soft skills. Sometimes you can learn from your clients... I sure do.

So, my question still remains unanswered and my credit application will most probably expire because ABSA was unable to assist me.