Sad service from ABSA
<p>Absa - lost my credit card on 24/01/2016, spoke to ABSA four times between 31/01/2016, and again on 1/2/2016 - they promised every time that the card will be delivered the next day. I am still waiting. I could not take my credit card with to India. ABSA promised to deliver the card to the airport on 1/2/2016 between 18:00 and 19:00 - nothing was delivered. I asked four times for the card to be delivered to Ben Swart street, Wonderboom South - today I was told the couriers are waiting for the delivery address to be confirmed. The couriers who was supposed to deliver phoned me on 28/1/2016 to confirm the delivery address - I am still waiting for the card. ABSA blames the courier company who was apparently offline for the past two weeks, but how could they promise to bring the card on the day that I was leaving, and then do not pitch. Furthermore, can someone not just let the client know they not delivering the card anymore? Such sad services.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Nthabiseng
The year should read 2017 in the review above. So sad this service.
Dear Nthabiseng
The year should read 2017 in the review above. So sad this service.
Good day
We are awaiting feedback from card.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Good day
We are awaiting feedback from card.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Nthabiseng
Sorry to say, but your one-sentence feedback does not make sense? I spoke to Mr Solomon Phaladi yesterday, who could not give me an answer. He promised to let me know what the situation is today. He phoned late afternoon (after I had to call at 12:43); was told he was in a meeting; eventually the call centre officer (Chandy-Lee Goeiman) spoke to him (I could not), he promised to phone back at 15:00. Also see references ********** and 742409 for complaints - no feedback received. Spoke to Adri Viljoen at (011) ********** who escalated my issue to Mr Phaladi. Please note card was ordered on 24/01/2017. No card received yet. No-one is interested? Mr Phaladi left a message late afternoon on my phone (after 16:15 - I was driving and could not answer); he said the card will be at Ben Swart street on Monday. Monday will be 13/2/2017 - exactly three (3) weeks after I ordered the card?
Dear Nthabiseng
Sorry to say, but your one-sentence feedback does not make sense? I spoke to Mr Solomon Phaladi yesterday, who could not give me an answer. He promised to let me know what the situation is today. He phoned late afternoon (after I had to call at 12:43); was told he was in a meeting; eventually the call centre officer (Chandy-Lee Goeiman) spoke to him (I could not), he promised to phone back at 15:00. Also see references ********** and 742409 for complaints - no feedback received. Spoke to Adri Viljoen at (011) ********** who escalated my issue to Mr Phaladi. Please note card was ordered on 24/01/2017. No card received yet. No-one is interested? Mr Phaladi left a message late afternoon on my phone (after 16:15 - I was driving and could not answer); he said the card will be at Ben Swart street on Monday. Monday will be 13/2/2017 - exactly three (3) weeks after I ordered the card?
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd