Sad dreadful service. Always.

The service of your agents in all departments are absolutely dreadful. I paid off my credit card account and requested closure two weeks ago. Before doing that it was almost impossible to get through to the right people or to get the correct info to pay to. Almost like you did not want me to pay I swear. Then after multiple requests I still don’t have my paid up letter. It’s been two weeks. Then when I call again all they can do is request it again and I have to wait another weeks. NOBODY goes the extra mile. nobody can ever help. Never get transferred to the correct department. Your Poeple need training !!! I want my paid up letter !!