Sad and unsatisfied client

I have been with Absa for more than 10 years now but im not happy.Yesterday(11/04/2026)I received pop up messege that I need to authorize payment worth R3999 ,I rejected but they still managed to take my money.The notification was written BASH CAPE TOWN and I don't have TFG account and I didn't purchase anything online for months now.

Immediately after that I tried to move my money to my saving account but it was too late.I immediately called the absa ***** number provided on the app.The lady confirmed that the money was taken by BASH and asked if I did not authorize,I said no.She advice's I open the case and have avidavid and she stopped my card.I immediately went to police station were I was told to produce bank statement,I tried to download from the app but the transaction in question did not reflect on the statement.I phone the ***** line again were I was told to wait for 48 hours for my money to reflect at BASH ......I cried....I thought reporting the matter early will make them to freeze the money and don't allow the *****sters to have itIM SO DISAPOINTED AND SICK.Im so broke now.I cannot wait for 48 hours to make a statement at police station. Please help REFUND my money Absa bank I'm a loyal client.