Sa banks : ABSA & NEDBANK

I am so DISGUSTED in ABSA and NEDBANK. What had to be a 5min pop in at Mooilloof garage NEDBANK ATM to draw money for my domestic turned into a very unpleasant 20min. My ABSA ATM ( apparently not SPECIAL ) Card got stuck in the NEDBANK Atm. Rochelle from MOOIKLOOF GARAGE phoned the nu on the ATM immediately just to be told SORRY NOT OUR PROBLEM - GOODNESS ME ITS YOUR ATM THAT SWALLOWED MY CARD FOR NO REASON AT ALL...- ALL I HAVE DONE is to put my card in your ATM NEDBANK.. NEDBANK told Rochelle to phone ABSA STOP CARD...REALLY????? Why do i have to stop my card... someone can just come and open the machine??? And i can prove it is my card... BUT NO...MONICA at ABSA STOP CARD said SORRy nothing we can do...that is ....THEN SHE NAMED ALL THE BANKS NAMES IN.SA rule...if an ATM swallowed your card you had to stop it and go through all the trouble to go and get a new card...HAVE ANYONE TRIED ANY ABSA CUSTOMER CARE DEPT..Especially Woodlands...hour plus waiting time...ask me..living prove of it..IF THAT IS NOT ENOUGH FOR ZERO CUSTOMER CARE AND ASSISTANCE MONICA ASKED ME WHAT TYPE OF CARD do i have... MY RESPOND- WHat do you mean? I have a Debit card (cheque acc) HER RESPOND - SORRY THAT IS NOT A SPECIAL CARD...A WHAAAAT I HAVE ASKED?. She rep**** a special card...if i've been from any other country than SA they would assist immediately helping me getting my card back... WHHHHAAAAT??? REALLLY???So me that is YOUR CUSTOMER, PAY YOUR BANK FEES ...PAY YOUR SALARIES.. I am not SPECIAL ENOUGH WITH A SPECIAL CARD???? When i asked her what do she say if i am complaining to HELLO PETER and tell my friends will she say yes do that? Her respond was Mam you are angry at the wrong person if that is what i need to do i must do it FOR ALL BANKS IN SA work like that. WELL ABSA YOU ARE OUR BANK AND TO TELL ME THAT I DONT HAVE A SPECIAL CARD TO ASSIST AND HELP ME... AND NOT EVEN AN OFFER TO CONTACT WOODLANDS TO HELP ME ASAP AND NOT TO HAVE TO QUEUE FOR HOUR PLUS...NOOOO HER RESPOND AND ANOTHER GUY I SPOKE TO LATER: O SORRY MAM STOP YOUR CARD TAKE YOUR ID AND YES NOT YOUR FAULT BUT GO AND QUEUE FOR HOURS...? I AM DISGUSTED TO SAY THE LEAST