RVN/TVN delay

RVN/TVN mail server delay. I reported this on 3/3/19 telephonically and was told to email RVN4U. Received a reply on 4/3 with a reference number, saying a consultant would call me to provide feedback "as soon as possible". Well, 12 days have passed and still no contact from the consultant. I still have the same problem, the RVN does not come through to my email in time for me to transact on the ABSA site, it comes in an hour or more later. It is NOT my email server problem, as I reset my password for Hellopeter and received the confirmation within seconds... tried ABSA again, absolutely no RVN received. I have had endless trouble since ABSA decided to upgrade my debit card - all beneficiaries were lost, and all history of payments to beneficiaries has disappeared. I am not at all happy about this - have addressed it at Branch level (Greenstone) and was told it would be resolved... Alas, nothing has changed - I'm still experiencing extreme frustration when trying to do any online transactions.

Please could someone senior call me urgently, as this can not continue.