RVN RVN Forensics shocking at responding

I am in the UK and need to make online payments using my Absa account. I cannot do this without a change in telephone number to which my RVN number is sent. On Friday 11 August 2017 I made numerous calls to the Absa helpline to request that my debit card limit be increased so that I could make a debit card payment in the UK. I was told I needed to do this online and needed to request that my RVN be changed so that I could increase my limit.

My husband, who has accounts with Nedbank and Standard Bank, successfully changed his debit card limit by answering security questions telephonically, but Absa has not been any help to me in this regard.

I was told the process would take 2-3 working days. It is now 13 days later and still I cannot do online payments to new beneficiaries nor can I increase or decrease my limits online.

I have given RVN forensics my UK number and a time to call me, which is any time during the day. I am no quite sure what to do and have seen many bad reviews of this service on HelloPeter. I have emailed this RVN4u service countless times. Is it a dud? Has it worked for anyone? I am pulling out my hair and this bank is driving me to tears. I cannot think of any reason to continue banking with ABSA after this experience.

I have been on the phone from the UK for hours trying to sort this out with the international absa helpline (costing a small fortune in phone charges), but get told RVN forensics only work by email , which they do not answer.

What on earth is going on with ABSA?!