RVN revoked

From my last complaint I have been informed that my online pin has been revoked and that I must contact *** and provide the consultants with my abroad contact number. I have done this twice now tried to call. I've not even received a confirmation that my emails have been received and that ABSA will respond with a reference number. Which is pretty standard practice these days. Now a week might not sound long, but when you are trying to pay people it becomes an issue. I cannot believe that ABSA feels that this is any way to treat and service their clients even if they are abroad.