RVN migration

I have immigrated to the States and have e-mailed ********** on 14 Jan 2018 to request that RVN/ Secure checks be sent to my new international phone number. I was contacted a week later by a lady from RVN forensics, requesting my international number and a preferred time that I can be contacted on. I sent this info on to her, stating that I would not mind being contacted at any time (we are 7 hrs behind SA), as this is becoming a matter of urgency. After having absolutely no feed back whatsoever, I e-mailed them again at the end of January to remind them of this matter. To date, I still have no further feedback.

I find this lack of service shocking and completely unacceptable, considering that I have been a client of Absa's for 22 years. Makes one tempted to explore other options....