RVN change of number reported....STILL WAITING

A few years ago, Absa had a great forensics team. Whenever I was abroad I would request a change in number, and it would take 2 days at most to get my account settings changed. I recently moved abroad again and needed to change my number for the RVN settings. First, I went into the OR Tambo branch to switch from a cellphone number to the email option. The consultant promised me that she had completed all the information on my profile for me, all I had to do was forward that email to the forensics department. Three weeks later and there is still no email from that consultant. I decided to email forensics myself, requesting a change in cellphone number. How are we expected to get any bills paid if we can't access our accounts online? This is extremely frustrating.

Here's my ticket number: [#ID: 50f25cdf-KULP-WGS9-xeva-nA7wvjnVwPKo#]