LB
Linda B
1 reviews | Active since Dec 2024
29 May 2026, 15:45
Russell Edward's is ***********
I have a complaint against Russell Edward's who is your social media responders. This man has exhausted me. I laid a complaint months ago and ive complained against absa before but never has their social media consultant been as *********** as Russell. Absa this is a person who will promise a customer the issue will be sorted by a certain date and he never makes the deadline. This has never happened in all my years of banking with absa. What's is going on there?
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
29 May 2026, 16:44Dear Linda
Kindly engage the relevant vendors further regarding your disputes and provide us with the outcomes of the same in order for us to expedite. Regards Russell EdwardsCustomer Value Management
Kindly engage the relevant vendors further regarding your disputes and provide us with the outcomes of the same in order for us to expedite. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply29 May 2026, 16:44
Official
Dear Linda
Kindly engage the relevant vendors further regarding your disputes and provide us with the outcomes of the same in order for us to expedite. Regards Russell EdwardsCustomer Value Management
Kindly engage the relevant vendors further regarding your disputes and provide us with the outcomes of the same in order for us to expedite. Regards Russell EdwardsCustomer Value Management
Best regards,
LB
Linda B's updateReviewer Update
02 Jun 2026, 13:53The vendors have said this is the card details they have the card that I explained as cancelled. I also spoke to a consultant at absa who informed me that me canceling the card should have stopped the card to be used online. So once again I am tired of talking to you as you are actually the problem as you put in writing something I am able to escalate to the ombudsman. All I want you to say is this your solution and no other? If yes thank you I will involve the ombudsman again.
LB
Linda B's update02 Jun 2026, 13:53
Reviewer Update
The vendors have said this is the card details they have the card that I explained as cancelled. I also spoke to a consultant at absa who informed me that me canceling the card should have stopped the card to be used online. So once again I am tired of talking to you as you are actually the problem as you put in writing something I am able to escalate to the ombudsman. All I want you to say is this your solution and no other? If yes thank you I will involve the ombudsman again.
LB
Linda B's updateReviewer Update
02 Jun 2026, 13:56Lastly Russell you are a social media consultant no bank will provide you power to be giving financial advice unless you have your RE or Fais compliant. I asked for an equipped manager with those creditations to call yet you refuse. If I request a manager as a client im owed a phone call from management remember that!!
LB
Linda B's update02 Jun 2026, 13:56
Reviewer Update
Lastly Russell you are a social media consultant no bank will provide you power to be giving financial advice unless you have your RE or Fais compliant. I asked for an equipped manager with those creditations to call yet you refuse. If I request a manager as a client im owed a phone call from management remember that!!
Absa's replyOfficial
02 Jun 2026, 16:58Dear Linda
I have not received the communication between yourself and Netflix in order to further assist.
We will only to be able to engage Netflix once the outcomes is shared.
Regards Russell EdwardsCustomer Value Management
I have not received the communication between yourself and Netflix in order to further assist.
We will only to be able to engage Netflix once the outcomes is shared.
Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply02 Jun 2026, 16:58
Official
Dear Linda
I have not received the communication between yourself and Netflix in order to further assist.
We will only to be able to engage Netflix once the outcomes is shared.
Regards Russell EdwardsCustomer Value Management
I have not received the communication between yourself and Netflix in order to further assist.
We will only to be able to engage Netflix once the outcomes is shared.
Regards Russell EdwardsCustomer Value Management
Best regards,
LB
Linda B's updateReviewer Update
05 Jun 2026, 11:49The query was not just netflix, how is MR D still able to work on that card ending with 3208 that card was cancelled.
LB
Linda B's update05 Jun 2026, 11:49
Reviewer Update
The query was not just netflix, how is MR D still able to work on that card ending with 3208 that card was cancelled.
Absa's replyOfficial
05 Jun 2026, 18:43Dear Linda
As stated, please engage the relevant vendors regarding the matter and provide me with proof of their response in order to expedite.
Regards Russell EdwardsCustomer Value Management
As stated, please engage the relevant vendors regarding the matter and provide me with proof of their response in order to expedite.
Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply05 Jun 2026, 18:43
Official
Dear Linda
As stated, please engage the relevant vendors regarding the matter and provide me with proof of their response in order to expedite.
Regards Russell EdwardsCustomer Value Management
As stated, please engage the relevant vendors regarding the matter and provide me with proof of their response in order to expedite.
Regards Russell EdwardsCustomer Value Management
Best regards,