Runaround on supplementary credit card

<p>So, i went to absa in baywest mall last week to enquire about getting a supplementary credit card on my account, the consultant told me that all i have to bring is proof of address as well as ID for both myself and my girlfriend, fantasic, seemed simple enough.</p> <p>I then went to the branch in walmer park later that week, only to be told we cannot do the application because my girlfriend had an existing absa credit card on her name (student credit card) and we had to close this before we could proceed, which i understood.</p> <p>So today, i go back to the branch in baywest, and i was told i need to contact the credit card division, as they do not do it in the branch, after i explained that the previous week one of your consultants told me that all i need to bring is proof of address and ID, also it would be done in the branch, I was then sent throuh to speak to a consultant, where i was then told that my girlfriend needed to bring 3 months bank statement as well as her latest payslip, as a complete credit check needed to done, REALLY?? on a supplementary card?? this i dont understand,and even if this is the process why not just say so from the start instead of giving clients the runaround.</p> <p> </p> <p>Utterly dissapointed in the service, needless to say this is not the first time I've recieved from ABSA! </p> <p> </p> <p> </p> <p> </p> <p> </p>