AR
Ashleigh R

1 reviews | Active since Feb 2013

27 Mar 2018, 10:29

RUN AROUND ON CANCELLATION / CLOSURE OF ACCOUNT

I paid off my credit card, sent an email to Absa Bank Credit Card Division to please cancel the credit card. They advised I needed to pay an additional amount which was the interest. I paid that. Resent the email cancell the card. As I am overseas I have tried to call ABSA where I have a recording of one department to another. No joy in speaking to anyone about the card. I want this card cancelled. You accepted my payment but are giving me the run around about closing this account. I will not pay another amount to ABSA Bank. I HAVE INSTRUCTED YOU TO CANCELL THE THING!!!! I DONT WANT IT!!! THE NEXT MOVE WILL BE REPORTING YOU TO THE DEBT COUNCIL OF SOUTH AFRICA WHERE YOU ARE FORCING ME TO KEEP A CARD I DO NOT WANT!!! NOW CANCEL THE THING!!!

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Replies (1)
Absa
Absa's reply27 Mar 2018, 14:30
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd