Rudeness and speak to the hand attitude.

I app**** for an new smart card ID on the 15/06/23 in Durban(Commercial Road),up until today I have not received my ID,this has affected my life adversely becuase I can't pay rent,buy grocery,get to work.Few weeks after the application of the new ID,I lost my Bank card(I don't have online app yet),to have a new card I need the ID,the old ID got damaged when I was washing my school bag and the bank said that it is not usable.Went for the temporary ID but Home Affairs said that my thumbs can;t be verified and the banks said the samething.At work they don't use other people's account to pay their employees.Went to the police station to write an affidavit,to take to the bank(ABSA) to issue me with a new card and or write a letter confirming that I am their customer but ABSA(Gateway) did not even wanna read the affidavit and told me that they can't do anything,I just have to go back to where I openned the account back when I was in high school they might recognise me,no empathy whatsover.I am waiting for an ID that I have no idea when will I get it,in the meantime I am getting paid but I can't access that money.My personal is my last resort but it is the one that says,speak to the hand kind of attitude.Instead they're telling me that there is no such incident.