RUDE VAF agent!

ABSA please work on your VAF collections departments agents attitude. I just got a call from one of your agents and he was extremely rude. He did not give a proper greeting he then processed to ask me to comfirm my vehicle details and told me my account is in arrears which is a lie cause my debit order has not gone off as yet its the 30th. He then told me that they having issues with collecting debit orders from various banks and I need to call my bank to resolve the debit order issues they have been facing. I asked then if this is a universal issue why do I need to call my bank when this issue is between the banks. He then told me he does not work for my bank I must call my bank to resolve the issue. What is that? what **** is that? He was so unprofessional.