Rude, unresponsive, and condescending. No service

I had a simple inquiry about International Transfers but did not get help. Instead they told me to do it myself, despite their website claiming I should come into their branch for help. The lady at inquiries shouted at me till I asked for the manager, who also did not help me. She is a branch manager but she doesn't event know the procedure and dialling number for the International division. I left without getting any assistance and have no idea where the funds are