RUDE UNHELPFUL STAFF

I have been trying to retrieve my PIN on my Woolworths credit card since 17/3/15. The number SMS'ed to me asks me over and over for my ID and then I get \sorry I cant validate your details"So today I call the *** number and a consultant asks for my ID number and without any comment to me transfers me to an IVR. So I go through this and an exceptionally rude and unhelpful person answers. I tell her I am trying to get my PIN reset because your self help does not work. She does not apologise for your system errors just says I must go into a branch. I wanted to know why a human cannot assist me if I can do this via an IVR which does not work and her response is it doesn't work like that. Firstly I entered my PIN incorrectly once and I get locked out of my card and then your systems do not work and your staff are extremely rude and unprofessional and I must be inconvenienced to go into a store because of this. What kind of service do you deliver?"""