AT
Anneska T

1 reviews | Active since Nov 2012

03 Jul 2019, 17:25

RUDE STAFF!!!!!

Home loan number: ***

Ethumuleng (Risk communication officer) from Witbank home loan branch has got NO people s****s!!! I have had just about enough of his rudeness over the phone, and he phones me just about every hour of the day during and after office hours!!! The more I tell him I made an arrangement with the branch, the less he listens. The more I tell him I don't live at the property, the more he pitches up at the property after hours!!!!

We made an arrangement with the head branch to make payments, and we have been making payments!! I will speak to ANY other consultant to make arrangements, BUT I REFUSE TO SPEAK TO THIS GUY!!! He is EXTREMELY rude and has no phone manners of people s****s!

Can someone from the head branch PLEASE contact me to make ARRANGEMENTS AGAIN.

A. du Toit ***

0
Replies (2)
Absa
Absa's reply04 Jul 2019, 10:49
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,

Absa
Absa's reply04 Jul 2019, 10:50
Official
Dear Anneska  Your complaint reference number is  C-***0. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically. 
 
Regards
 
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,