AJvR
Adelle Jansen van Rensburg
1 reviews | Active since Aug 2017
03 Jun 2020, 14:52
Rude staff
Port Shepstone branch, service poor. Shaun in Branch, very Arrogant and rude. If this is the type of service, my father (86) will take his money and invest it somewhere else. ****her is 86years of age, hard of hearing and was treated very poor. Same person was rude with my aunt also 70 years. I was shocked. After many years dealing with absa, if this is the service Port Shepstone branch delivers to my father, I will help him to move ALL of his money to another bank. This Shaun person must get training in working with elderly people, and communication s****s.
Helpful (0)
Replies (2)0
Replies (2)Absa's replyOfficial
03 Jun 2020, 18:16Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply03 Jun 2020, 18:16
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's replyOfficial
03 Jun 2020, 18:22Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your dad's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your dad's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply03 Jun 2020, 18:22
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your dad's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your dad's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
