Rude & Shameful Service - ABSA Nicol Way

Good day,

Again Absa continues to disappoint over matters of basic customer service. I ordered a replacement cheque card since my current one had a chip problem. It took 5 days for the card to be available for collection. However when I went there to collect, I was told the person who has it is off sick. I find this unacceptable as I have waited for too long to transact. On top of that the lady who served me gave me a bad attitude and was dismissive in her tone. I am currently in a position where I cannot access my funds in my account because a service agent is not available to give me my card?

Surely this can't be right.