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Frans R
1 reviews | Active since Jul 2011
29 Jan 2022, 08:42
Rude service
ABSA Three Rivers River Square as per my previous complaint while entering the bank the lady in front handling the sanitizing process was ver impolite already i'm regretting opening an account as per the verification process on the banking app the message gets sent to a previous number i use i am no longer using that number my father is he is now receiving the messages i would like an appology from the three rivers branch
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Replies (7)FR
Frans R's updateReviewer Update
29 Jan 2022, 09:46In addition the consultant that apparently activated my card didn't as i checked at the teller it rejected my card message card not activated to how many branches must i go to get something done the lady at the door was very impolite i wouldn't reccomend this bank to anyone
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Frans R's update29 Jan 2022, 09:46
Reviewer Update
In addition the consultant that apparently activated my card didn't as i checked at the teller it rejected my card message card not activated to how many branches must i go to get something done the lady at the door was very impolite i wouldn't reccomend this bank to anyone
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Frans R's updateReviewer Update
29 Jan 2022, 10:22How can i activate the app without an account number
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Frans R's update29 Jan 2022, 10:22
Reviewer Update
How can i activate the app without an account number
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Frans R's updateReviewer Update
29 Jan 2022, 10:27AND THE VERIFICATION IS STILL SENT TO A 2558 NUMBER THIS IS NOT!!!!!! MY CELLPHONENUMBER *** IS USED BY MY FATHER I AM NOT GOING INTO A BRANCH AGAIN TO FIX THIS ISSUE EITHER FIX THE ISSUE OR CLOSE THE ACCOUNT I OPENED
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Frans R's update29 Jan 2022, 10:27
Reviewer Update
AND THE VERIFICATION IS STILL SENT TO A 2558 NUMBER THIS IS NOT!!!!!! MY CELLPHONENUMBER *** IS USED BY MY FATHER I AM NOT GOING INTO A BRANCH AGAIN TO FIX THIS ISSUE EITHER FIX THE ISSUE OR CLOSE THE ACCOUNT I OPENED
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Frans R's updateReviewer Update
29 Jan 2022, 18:05Please Accept my appologies i linked my device the complaint about branch service remains however
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Frans R's update29 Jan 2022, 18:05
Reviewer Update
Please Accept my appologies i linked my device the complaint about branch service remains however
Absa's replyOfficial
31 Jan 2022, 10:09Dear Frans Roodt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards,Rezona Louw Group Customer Care
Absa's reply31 Jan 2022, 10:09
Official
Dear Frans Roodt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards,Rezona Louw Group Customer Care
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Frans R's updateReviewer Update
31 Jan 2022, 13:39Looks like i'm not done yet just bought a packet of sigarettes the card is working if i go to an ATM CARD NOT ACTIVATED I THOUGHT THIS WAS RESOLVED i TRIED 2 TELLERS
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Frans R's update31 Jan 2022, 13:39
Reviewer Update
Looks like i'm not done yet just bought a packet of sigarettes the card is working if i go to an ATM CARD NOT ACTIVATED I THOUGHT THIS WAS RESOLVED i TRIED 2 TELLERS
Absa's replyOfficial
01 Feb 2022, 13:30 Dear Frans Roodt Thank you for posting.
Our office is busy with the investigation of your matter.
Kind regards,Rezona Louw Group Customer Care
Our office is busy with the investigation of your matter.
Kind regards,Rezona Louw Group Customer Care
Absa's reply01 Feb 2022, 13:30
Official
Dear Frans Roodt Thank you for posting.
Our office is busy with the investigation of your matter.
Kind regards,Rezona Louw Group Customer Care
Our office is busy with the investigation of your matter.
Kind regards,Rezona Louw Group Customer Care