Rude, poor service from ABSA ***** Department

I am VERY upset about the service I have received from the staff at the ***** DEPARTMENT call centre!

Apparently, it does not help to report ***** in an effort to stop an unauthorized, ********** transaction BEFORE it happens!

The situation unfolded as follows:

1. I have reported an UNAUTHORISED amount for that did not went through on my Credit Card account yet as it was still unauthorised by ABSA on 5/3/2021. 2. When I called the ***** DEOARTMENT, the 1st call was dropped by Mmamalizo at 9:09 after speaking to her for about 5 minutes. 3. The 2nd call was answered by Susan who said that they cannot stop this UNAUTHORISED transaction before it went through and that I must call again the following day to cancel it! HOW can ***** DEPARTMENTS’s system be set up in such a way that when a customer calls and reports a ********** transaction BEFORE it went through on their account it CANNOT BE STOPPED??? 4. The 1st reference number was *** - but apparently Mmalizo did not log it on the system! She just stopped my credit card. 5. The 2nd reference number for the ***** case is ***. 6. When I called on 3 Mar I did ask to speak to a manager, but they said all mangers are busy! This is UNACCEPTABLE! NO manager vailable to sort a problem out? 7. I called again 8 March but the call was dropped AGAIN after speaking to the person for about 5 minutes? 8. The 2nd call on this day was answered by Rose but dropped after about a minute. 9. The 3rd call was answered by Lesiba at 11:33 who was very, very rude and kept on interrupting me. He told me that the transaction can’t be stopped BECAUSE IT WENT THROUGH!!!!! 10. I did write an email to *** on 8 March, but until now I have not even received a recognition that the mail was received by them. 11. I have only received a sms that someone will contact me, which did not happen yet – 5 days later.