AM
Anthony M
1 reviews | Active since Feb 2018
01 Dec 2023, 16:06
Rude phone etiquette
I was contacted by an Absa representative, calling from this no. +***. The lady wanted to speak to me regarding my Absa credit card. She was talking fast and I stated that I couldn't understand what she was saying. She then, without hesitation, put the phone down in my ear. This is extremely rude and unprofessional behavior from Absa. Shame on you!
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Replies (4)0
Replies (4)
Absa's replyOfficial
04 Dec 2023, 09:24Dear Anthony Marais
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply04 Dec 2023, 09:24
Official
Dear Anthony Marais
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
11 Dec 2023, 11:09Dear Anthony Marais
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
The matter was referred to our Absa Credit Card for investigation and feedback.
Our office received confirmation that no calls from our card division could be traced to you.
Kindly provide our office before the close of business 11 December 2023, with the time and date of the call as well as the reason for the call received from our credit card department.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
The matter was referred to our Absa Credit Card for investigation and feedback.
Our office received confirmation that no calls from our card division could be traced to you.
Kindly provide our office before the close of business 11 December 2023, with the time and date of the call as well as the reason for the call received from our credit card department.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply11 Dec 2023, 11:09
Official
Dear Anthony Marais
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
The matter was referred to our Absa Credit Card for investigation and feedback.
Our office received confirmation that no calls from our card division could be traced to you.
Kindly provide our office before the close of business 11 December 2023, with the time and date of the call as well as the reason for the call received from our credit card department.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
The matter was referred to our Absa Credit Card for investigation and feedback.
Our office received confirmation that no calls from our card division could be traced to you.
Kindly provide our office before the close of business 11 December 2023, with the time and date of the call as well as the reason for the call received from our credit card department.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
AM
Anthony M's updateReviewer Update
11 Dec 2023, 13:34I received the call on 1/12/2023 at the time of 15:51. The call lasted 1 min 35 seconds. The call came from this number: +***.
It regarded my credit card. I believe it had to do with the limit increase of the card.
AM
Anthony M's update11 Dec 2023, 13:34
Reviewer Update
I received the call on 1/12/2023 at the time of 15:51. The call lasted 1 min 35 seconds. The call came from this number: +***.
It regarded my credit card. I believe it had to do with the limit increase of the card.
Absa's replyOfficial
11 Dec 2023, 14:57Dear Anthony Marais
Thank you for your posting.
Our office is busy with the investigation.
Our office is busy with the investigation.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply11 Dec 2023, 14:57
Official
Dear Anthony Marais
Thank you for your posting.
Our office is busy with the investigation.
Our office is busy with the investigation.
Kind regards,
Group Customer Care
Rezona Louw