DR
Debbie R

1 reviews | Active since Jul 2020

08 Jul 2020, 21:40

Rude, *********** and inefficient Staff

I have been an ABSA Client for more than 35 years and I am totally appalled at the shocking treatment received by a Staff member at the Watercrest Mall, in Hillcrest. Having got no answers there I decided to apply for a Home Loan through Betta Bonds. ABSA declined my application on the basis of inaccurate facts. After my Accountant pointed this out, ABSA asked me to reapply and they would reconsider my Application. Only to be declined again for the same reason. Staff are totally *********** and inefficient. Furthermore their attempts at justifying their decision was more than inadequate. I received no reply to my complaints and never received an apology. I am so disappointed with ABSA and have decided to reinvest my money at another Bank.

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Replies (1)
Absa
Absa's reply09 Jul 2020, 08:51
Official
Dear Debbie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd