Rude floor manager at customer service

Went to Newton Park branch to get new garage cards for business account. Got there at 12.30 and only left branch at 1.30. They new system is totally inadequate. Got there at 12.30 got my ticket, sat waiting for customer service assistant. Only 2 available. The one assistant had a business owner checking his statements for his business and the other one was trying to assist client with new insurance policy. By 1.15 still not helped. My husband complained bitterly more than once as there were people that arrived after us but were being helped at 2 other assistants. Manager that day arrived back from lunch heard my husband complaining and she said that she did not tell us to bank there and why don't we just close our account and take it elsewhere if we were so unhappy. This was disgusting as we have been with ABSA bank for more than 30 years. There were other clients also sitting waiting for service and heard her attitude and bad comments. In the past you could stand in the line and knew exactly who was doing what and really did not wait long.?clients that need business banking or insurance should be helped by a consultant not be helped by normal consultants. Thinking of closing all o