Rude employees

I phoned *** to enquire about a refund payout that ABSA had contacted me about, and spoke to a person called 'Witness', who promptly put down the phone instead of helping me.<br> <br> I told him that my details and documents were emailed from the ABSA Woodstock Branch on 08 July 2015 - 09h15 (by Elma Hames to [Email Removed] with the reference number ***, that was supplie to me Hunapi Malapane from ABSA.<br> <br> 'Witness' promptly proceeded to tell me that ABSA had not received my documents. I immediately told him that he was talking nonsense, because I had mentioned to him that my details and documents were emailed from the ABSA Branch in Woodstock.<br> <br> I think it is very unprofessional to slam down the phone while a client is talking to you, and also to give out information without checking properly.Elma Hames at ABSA Woodstock Branch had printed out a copy of the email that she sent and gave me the copy