Rude customer treatment

<p>I've cancelled my credit card account with Absa, paying the full amount.</p> <p>Altough, there was a fee of R5.33.</p> <p>This amount was enough for Absa to send me an intimidated letter like if I owe a fortune to the bank.</p> <p>I just like to register this very unkind and rude treatment with the client, as the amount of R5.33 was already paid out.</p> <p> </p> <p>Regards,</p> <p>Giuliana Costa.</p>