Rude customer service from ABSA consultant

So this morning, at 11:03 I placed a call to ***, a number I found online to query about ABSA fellowships. The lady on the other end of the line answers and I tell her that I'm not sure if I have reached the right department, but can she assist me? I told her that I was calling with regards to the ABSA Fellowship, and before I could even finish the sentence, she responded by telling me the applications had closed. I tell her I know, it's not an application, this is a query about a review. This lady kept cutting me off, not allowing me to finish even asking. She said for all queries I need to send an email. As I was trying to explain to her I didn't get a response, but she continued to cut me off. I had to further explain that I had sent an email to ***, but I only received an automated response. She continued being rude, and I remember asking her countless times if she would please allow me to finish asking my question. I explained that I am already a mother who is agitated and stressed, as this is a very stressful matter, having to request an appeal for your daughter's scholarship. She then gave me an email address: ***. When I asked her to spell it out for me and also asked her who these people were, she further got annoyed. I tried to explain I needed to know who they were so I could address my email accordingly, and put it into context. but she continued to speak over me. At this point, I asked her if the calls were recorded. I had to ask over 5 times before she said yes. I asked if this is how she speaks to consumers/clients. I then asked to speak to her supervisor, and at this point, she dropped the call in my ear. This was very disappointing behavior. I also deal with clients daily, and would never speak to anyone in her manner. If your number is advertised online then you should have decorum to handle all typed of queries.