Rude customer service

Currently I'm receiving no income due to this pandemic.I decided to apply for absa covic relief on my car, absa still calls requesting payment. So today this rude consult called,named hlayisani xivambu I tried to explain everything to her about my application but she couldn't even help refused to answer questions about my application saying she is absa insisting to fill in some form with her and insisting that I should make payment today why does absa not communicate well with customers? I had this car since 2016 to be verbally assaulted just because I'm a month behind is very upsetting and disappointing.