Rude customer service

On Friday 29/12/2017 I experienced problem whereby an unauthorised deduction went off my account and called in to the ********** 372 call center number whereby a consultant by the name of Babalwa answered to attend to my issue but instead of helping me she just showed me that my english was not up to her standards and this resulted in her ill treating me to such an extent that I lost hope in ABSA's helpline, I quote from what she said "I cannot repeat the same thing time and time again." I was just asking for clarity regarding the debit order thereafter our conversation ended without me being assisted. I hope that Absa management will take this further and listen to the recording. I feel that some of my rights were infringed on that day. I will be pleased to receive an apology and explanation from ABSA personal loans management. If not the said person owes me an apology.