JK
Japie K
1 reviews | Active since Sept 2014
14 Feb 2022, 15:16
Rude Credit card collections agent
I called the Credit Card collections department on Monday at15h00. I just wanted the notes section of my account to be updated with the reference and referral date. The agent that answered my called was so rude and abrubt to me, He did not want to update the note section of the particular details as I have asked him to. He was very rude to me. Name of the agent can be provided
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Replies (2)JK
Japie K's updateReviewer Update
15 Feb 2022, 13:12The case manager from ABSA has contacted me via email with a case reference and my case is currently being attended to. Awaiting feeback from the case manager in the near future
JK
Japie K's update15 Feb 2022, 13:12
Reviewer Update
The case manager from ABSA has contacted me via email with a case reference and my case is currently being attended to. Awaiting feeback from the case manager in the near future
JK
Japie K's updateReviewer Update
19 Feb 2022, 14:06Lebogang, the case manager has contaced me and handled me very friendly and professionally. I have provided the of my call to the collections department as well as the details of the agent from the collections department that handled me so rudely in an email to Lebogang. I am awaiting feedback from Lebogang.
JK
Japie K's update19 Feb 2022, 14:06
Reviewer Update
Lebogang, the case manager has contaced me and handled me very friendly and professionally. I have provided the of my call to the collections department as well as the details of the agent from the collections department that handled me so rudely in an email to Lebogang. I am awaiting feedback from Lebogang.