Rude Consultants

<p>My Banking Services have been blocked for more than 20 days just because I did a SIM swop, and I am not given any indication on when I will have access to my own money again. When I phoned to enquire, I was asked questions from 11 years ago and not at all the standard questions to verify my identification. As I could not remember the answers from 11 years ago, the consultant shouted at me that my services will be blocked forever and that I must go to the branch to sort it out. Then the consultant puts down the phone in my ear and was no longer willing to help or assist me. I have never experienced such rude service from ABSA ever. And blocking all your accounts forever when just a SIM swop is done is completely disfunctional! Not all customers are able or near to visit a branch whenever they need banking services, and it is completely the opposite on how ABSA advertise all their services as "easy and user friendly".</p>