Rude consultant from absa bank

My husband and I received a bad service from the credit card Consultant on the 29th of May. Her name is Oratile Mapapo. She said her superior is Siphesihle Mtshali. My husband called credit card department from the protea glen branch for a query we was trying to resolve about my credit card being overdue.

As my husband was trying to explain his financial problems to her. Telling her how he made arrangements for the payments she did not give him any chance to speak. She kept on interupting him and being rude. She didn't even care. He asked her he need to speak to her superior, she wasn't keen to forward the call to her manager. She was even proud of what she's doing.

As we are having financial problems due to the pandemic I feel and think that Absa should put people who are well trained to deal with such as financial problems from its clients. It is draining already that you struggle financially then you come across people like Oratile Mapapo who don't give respect to client. It seems as if now that we are in a bad state financially we can be treated like trash by Absa bank. People like her who are adding more depression to the clients. My husband is now considering changing banks. It's just sad after banking with Absa for more than 20 years that it has to come this. However I'm complaining on behalf of my husband as we were together at the bank as he was calling for assistance in Protea Glen mall branch and it was around 10am - 11am.