BM
Boipelo M

1 reviews | Active since May 2018

26 Aug 2019, 13:34

Rude consultant.

I received a call today from a very rude consultant by the name of Sunita Benette. She interrupted me while i was still trying to explain to her why i am not comfortable to confirm my details over the phone and just as i was about to ask if i can't make my way to the branch and rather call her or the ***** department from the branch, she interrupted me, started shouting and then hung up. This definitely gave me more than enough reason to change banks.

0
Replies (1)
Absa
Absa's reply26 Aug 2019, 14:32
Official
 Dear Boipelo, 
Thank you for bringing this matter to our attention. The reference number to your case is C-***7. We will investigate the matter and furnish feedback within the next 3days.
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd