KN
Khalulu N

1 reviews | Active since Dec 2009

16 Mar 2021, 03:02

Rude consultant

On Friday 12 March 2020 around 13:00, i was in the Absa (Durban, Cnr of Gadner and Smith street) at the ATM. I witnessed Sharlette Pillay being rude to another customer and had to confront her, when i politely did so she was extremely rude to me and asked if i was with that customer or related with them and i said no. She thn said to me thn i dnt understand why are you getting excited. This did not sit well with me as i was merely correcting the wrong but she ddnt see her mistake. She is rude and very unprofessional, her attitude needs to be addressed. I juat wonder how many customers are being treated like this by her and dont report this.

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Replies (1)
Absa
Absa's reply16 Mar 2021, 11:03
Official
Dear Khalulu, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care