1 reviews | Active since Mar 2010

09 Nov 2016, 13:09

Rude call from consultant

<p>Received a call from Absa re my credit card. Told her that i paid this morning and she treated me like a ******** demanding why don't i know the amount. The amount she gave me was incorrect and was so rude to me. Stop treating customers like this i have made each and every payment and intend to do so. If i was in arrears for months i can understand but this is ridiculous! i demand that a customer service manager listen to the recording and speak to this consultant to sort her attitude out...or is this the way absa would like to deal with their customers!</p>

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Replies (1)
Absa
Absa's reply09 Nov 2016, 14:19
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,