rude call centre agents

when you apply for a barclays card which is under absa their call centre agents respond by calling you back after the application on their system would have been approved . the problem i experienced with one of them is that he called me while i was driving when he asked for my work numbers and i asked him to hold the line for i need to pull over then he just told me that he is declining me just like that . a friend of mine also called me yesterday saying that the agent who was speaking to him over the phone wanted to speak to him on his work or office line and expected him to leave what ever he was doing then go to the principal's office and answer his call then when the agent told him that he is declining him he said its fine he better do his job and decline him because he can't leave class or his work cos the absa call center agent wants him to do so . those people should also learn to have manners because they shout at you and talk to you in a rude inappropriate way plus want you to do things their way yet you will be the customer and are the one who will be facing the debt all alone .i wanted to move to absa but after those guys' treatment i'd rather stay with fnb