Rude call centre

I called absa this morning because I can't make certain payments on my internet banking due to a Sim swap hold. The lady I spoke to - Stembile - was either hungover or not interested in being at work today because her attitude was disgusting. She had to do a security check but she was so slow with asking the questions, wasting my airtime. I gave her my details and she couldn't even tell me which questions I got wrong. I asked her to try hurry because my airtime was running out and she took even longer and there was long delays with her speaking to me. It was on purpose. She then told me she can't help me because I confirmed my personal details that she hadn't asked. She had no interest in helping me. I can't explain how angry she made me. I called again to speak to someone else and she went to block the Sim swap hold so that person also couldn't help me anymore, although I passed the security checks and be explained the process properly he managed to give me good service atleast.

I am very disappointed with Stembile's poor effort and customer service s****s, she needs more training on how to assist people over the phone.