Rude Call Center Staff

<p>I have been getting a few calls from Absa Bank call centre staff telling me that my account is in arrears - very impolite and not willing to listen. On many two I have asked them to let me know when the premiums had changed or gone up as I have not received any indication/communication of this. Two agents advised that they will get their managers to call me to date none, this morning I call back and the agent who answered just dropped the call after I asked for a manager, she had no clue what she was doing I had to repeat my ID number 4 times, all she said was she will leave a note on this system. I am terribly angry and frustrated with Absa hence I wont do business with Absa in the future. Please can someone who will listen call me back. </p>