Rude branch staff

Dear Chantel 

 Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. 

 I look forward to being of service to you.   Vanessa Crowe