1 reviews | Active since May 2016

14 Oct 2016, 15:48

Rude branch manager

<p>Today in an effort to resolve the problem with my father in law's ****** money from his Absa account, I phoned the Ballito branch manager.</p> <p>She was very rude, and unhelpful, and denying things which she said to my wife and father in law in person.</p> <p>She threatened to hang up the phone in my ear, she said she "don't care" if I phone her superior, and she became very impatient.</p> <p>I certainly will close my account, that of my wife, and join another bank like Capite or FNB after 20 years with Absa.</p> <p>How can I get in touch with Absa top brass?</p> <p>Shame on you Absa.</p>

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Replies (1)
Absa
Absa's reply17 Oct 2016, 08:28
Official

Dear Customer

Thank you for bringing this matter to our attention.

Kindly provide me with an account number to enable me to log a formal complaint for you, this will be escalated to the relevant Regional Manager to investigate and resolve.

Kind regards

Claudette

Best regards,