NM
Nathasha M

1 reviews | Active since Feb 2017

05 Feb 2017, 11:34

Rude and unprofessional driver

<p>I am very much disgusted with the service i got this morning. I have used the take me home service numerous times already and this is the first time i feel unsatisfied.</p> <p> </p> <p>This morning at 1am my fiance and I requested a take me home and the driver we spoke to was extremely unprofessional he spoke to us in a rude manner. It was not even a minute after our scheduled time and he was in a hurry. I mean they get paid to render this service to us and usually with my oast experiences the drivers gave us a period of 10 minutes for the most to get to the car. </p> <p> </p> <p>His behavior was not acceptable. I mean we pay every month for a gold card and this is the service me get. </p> <p> </p> <p>I wish that you can improve on this because you will just be sending your customers away.</p> <p> </p> <p> </p> <p> </p>

0
Replies (7)
Absa
Absa's reply06 Feb 2017, 10:11
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply06 Feb 2017, 16:52
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply06 Feb 2017, 16:52
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply07 Feb 2017, 17:42
Official

Thank you

NM
Nathasha M's update03 Apr 2017, 08:20
Reviewer Update

This problem has not been sorted out yet. I have been waiting for feedback and nobody thought of even contacting us. I find this behaviour unacceptable!

Absa
Absa's reply03 Apr 2017, 16:38
Official

Feedback was given to Mr Morris

NM
Nathasha M's update03 Apr 2017, 21:46
Reviewer Update

Will take it up with Mr Morris. Thanks